RETURNS - Within India
We are sure that you would love our products always. But in an extremely rare case you want to return/exchange our product, here is our returns policy:
1. Eligible products can be returned within 7 days of product delivery. Eligibility of returns is clearly mentioned on the product page before you proceed to place your order. Please do ensure that you are aware of the returns eligibility before your place the order.
2. Items purchased under any kind of sale/discounted price/promo codes are final sale. They are strictly not eligible for return or exchange.
3. In case you receive a damaged product (a highly unlikely event), please email us at firstname.lastname@example.org the photo of the product along with the Order Number within 48 hours of receiving the same. It will be replaced with another piece of the same item.
4. Different monitors/screens are calibrated differently and colours may be close in different screens, it may not be 100% accurate and may have slight variations on different screens. We just accept exchange request on it.
5. Shipping Fees & COD charges are never refundable.
6. Once you express to return a product through email at email@example.com, the InduBindu team must receive and approve the request, post which we will arrange for a return pick up.
7. After the return request is approved, you could choose to exchange the product or seek a refund. The refund can be in the form of redeemable store credits (which you can use later to shop at InduBindu) or a refund on your original credit / debit card or net banking account. If you paid for the order using cash on delivery, you will receive a refund in the form of store-credits only.
8. In the case of refund to original credit / debit card or bank account, we will refund the full amount paid after deducting a nominal return shipping and restocking fee of Rs. 200. The same will be done within 7 days of we receiving the product back.
9. First exchange (NOT RETURN) on eligible products is free of cost. For any further change for an order, shipping fees of Rs 200 will be charged.
10. The returns are subject to InduBindu team’s discretion. This isn’t to scare you, as we are pretty friendly team!
11. Fabric Lengths and customized/altered items are not eligible for any return or exchange.
12. If you have any other queries / concerns regarding returns, please reach out to InduBindu team at firstname.lastname@example.org